Chat Messages

Executive Summary

Chat Messages (T1552.008) is a MITRE ATT&CK technique associated with Credential Access. Adversaries may directly collect unsecured credentials stored or passed through user communication services.

Why Attackers Use It

Attackers use Chat Messages because it provides a reliable way to advance their objective within the Credential Access tactic, often with a favorable balance of impact versus detectability on SaaS, Office Suite environments. Defenders should assess this behavior in the context of the affected platform and adjacent activity rather than treating it as a standalone indicator.

MITRE Description

Adversaries may directly collect unsecured credentials stored or passed through user communication services. Credentials may be sent and stored in user chat communication applications such as email, chat services like Slack or Teams, collaboration tools like Jira or Trello, and any other services that support user communication. Users may share various forms of credentials (such as usernames and passwords, API keys, or authentication tokens) on private or public corporate internal communications channels.

Rather than accessing the stored chat logs (i.e., Credentials In Files), adversaries may directly access credentials within these services on the user endpoint, through servers hosting the services, or through administrator portals for cloud hosted services. Adversaries may also compromise integration tools like Slack Workflows to automatically search through messages to extract user credentials. These credentials may then be abused to perform follow-on activities such as lateral movement or privilege escalation (Citation: Slack Security Risks).

Attack Flow

1. Attacker gains the prerequisite access or context described below.
2. Attacker executes Chat Messages to achieve its tactical objective (Credential Access).
3. Resulting access/data/effect is leveraged to advance the broader attack chain (see Related Techniques).

Prerequisites

• Platform(s): SaaS, Office Suite
• ATT&CK does not define one universal permission requirement for this technique. Establish the required access from the observed implementation and affected platform.

Common Tools

• Tool attribution is implementation-specific. Use ATT&CK procedure examples and local telemetry to identify the binaries, services, scripts, accounts, or cloud resources involved.

Commands

No universal command represents Chat Messages. Capture the exact command line, arguments, parent process, account, host, and execution time from the investigated environment; do not operationalize unverified examples.

Network Traffic

• Network observability is implementation-dependent. Review DNS, proxy, firewall, flow, authentication, and packet telemetry around the activity window, then correlate remote endpoints and protocol behavior with host evidence.

Windows Events

Sysmon Events

Detection Opportunities

No MITRE detection guidance published for this technique.

Relevant ATT&CK Data Sources: N/A

Sigma Rules

A universal Sigma rule would create unreliable results because this technique has no single guaranteed observable. Build detection logic from a documented behavior and supported data source, scope it to the affected platform, and validate it against benign administrative activity before deployment.

Splunk Queries

Start with the data sources named in the detection section. Scope searches by asset, identity, and time window; correlate the primary behavior with preceding access and subsequent actions. A portable query is intentionally not provided where the technique lacks a universal schema or observable.

Investigation Workflow

1. Confirm that the observed behavior is consistent with Chat Messages and rule out expected administrative or application activity.
2. Establish the first-seen time, initiating identity, source system, target system, and affected resources.
3. Collect relevant host, identity, network, cloud, and application telemetry for the surrounding time window.
4. Correlate parent and child activity, remote connections, file or configuration changes, and related ATT&CK techniques.
5. Determine scope by searching for the same observable across peer assets and identities.
6. Preserve volatile evidence and record confidence, assumptions, and telemetry gaps before containment.

Containment

1. Isolate affected host(s)/account(s) identified during investigation.
2. Revoke or rotate any credentials/tokens potentially exposed.
3. Apply the mitigations listed below where not already enforced.
4. Validate no related techniques (see Related Techniques) were chained against the same asset.

Mitigation

• M1047 -- Audit: Auditing is the process of recording activity and systematically reviewing and analyzing the activity and system configurations.
• M1017 -- User Training: User Training involves educating employees and contractors on recognizing, reporting, and preventing cyber threats that rely on human interaction, such as phishing, social engineering, and other manipulative techniques.

Related Techniques

• T1552